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Resort Information
- Accommodation
- Your All-Inclusive Experience
- 7-Day Sample Itinerary
- Frequently Asked Questions
- Deposit & Cancellation Policy
- Terms & Conditions
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As a small boutique adults-only resort with just nine villas, each reservation is significant.
Our policies ensure that we can maintain exceptional service, personalised experiences, and a seamless stay for every guest.
We appreciate your understanding and are always here to assist where possible.
✨A 50% deposit is required at the time of booking. This is automatically processed through our secure Little Hotelier booking system using the credit card provided.
The remaining 50% will be deducted automatically 30 days prior to arrival to the same stored card.
If there are any issues with your card, please contact us immediately — we will always try to assist.
All deposits are non-refundable.
As a small boutique resort with only nine villas, we cannot hold accommodation without confirmed payment.
✨ Credit Card Payments at the Resort
✨ Australian Cash Accepted
For your convenience, we accept Australian cash at our fixed in-house rate: 1 AUD + 70 VUV
No Need to Carry Cash
Age Requirement
✨Within 30 Days of Arrival
A 100% cancellation fee applies to the total booking.
Your 50% deposit is non-refundable.
You may request new dates (subject to availability).
Simply email us and we will do our best to assist.
✨ As a small boutique resort with just nine villas, every reservation has a significant impact on staffing, operations, and pre-scheduled guest experiences.
Our policies allow us to deliver:
✨ Personalised hosting
✨ Curated island experiences
✨ Consistently high service levels
We truly appreciate your understanding and will always assist where possible.
✨ We strongly recommend purchasing comprehensive travel insurance at the time of paying your deposit.
Island travel can sometimes be affected by weather, flight changes, unexpected medical needs, or unforeseen disruptions.
Travel insurance protects you from costs that are outside the resort’s control.
Your insurance should ideally include:
✨ Trip cancellation
✨ Missed or delayed flights
✨ Medical coverage
✨ Lost or damaged luggage
✨ Additional travel expenses
Having coverage gives complete peace of mind, allowing you to relax and enjoy your holiday knowing you’re protected.
✨ Guests are responsible for any damage or loss of property during their stay.
Repair or replacement costs may be charged to the credit card on file.
✨ While we take great care in maintaining a safe and secure environment, Exclusive Sunrise Resort is not liable for accidents, injuries, or loss of personal belongings.
We recommend keeping valuables secure and ensuring your travel insurance covers personal items.
The following items are not included in our all-inclusive package and will be charged separately if requested:
✨ Beverage
✨ Massage treatments
✨ Spa services or wellness add-ons
✨ Optional tours or activities not listed in the daily itinerary
✨ Staff gratuities
✨ Flights and excess baggage fees
✨ Personal purchases, gifts, or incidentals
Any additional charges can be settled at check-out by cash or credit card.
Thank you for choosing Exclusive Sunrise Resort.
As a small, boutique adults-only retreat, every guest plays a special part in our story. We appreciate your understanding of our policies, which allow us to provide personalised hosting, curated island experiences, and the warm Vanuatu hospitality we are known for.
We look forward to welcoming you to our island home.